Wilsons Leather Coupons & Deals

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Expired Wilsons Leather Promotions

Wilsons Leather Reviews

Excellent customer service. I had to return a coat for a larger size. Absolutely no problem getting replacement and refund..Great price, jacket fits beautifully, delivered on time, best online experience I've ever had... Those are part of 21 Wilsons Leather reviews. The latest review from Trustpilot - It has been 2 months. Where is my money. 6 customer service calls later. I ordered 2 items at the same time at the beginning of March. Additionally, I had to pay shipping charges with that order Within the hour, I received a confirmation email. The next day, without the option to me to wait for back order, one of the items was cancelled. Since this involved shipping charges, I would have cancelled the entire order since I only ordered that second item which was "meh" but I was paying shipping charges anyway so I included it. By the way, the item cancelled was in stock, 3 days later. I complained and told the customer service rep that I used up a rewards promo earned on a previous very large Christmas Order. Additionally, the remainder was paid for with a debit card that could not be refilled and had an expiration date. I was promised the balance owed in a check and I would not be charged shipping on re-ordering the "partially cancelled, without my option to cancel the entire order". I demanded a check since I told the rep I probably am not interested in purchasing from Wilson's again since I cannot trust the company. It is now May. And 6 (SIX) follow-up calls later, no check, no promised email on status (from one customer rep) . Every time I call, they claim to reach a Manager and then they tell me, it is because they could not confirm my "send to" address. You mean, the same address they were so willing to mail the other past 2 orders to? Every time--it is to confirm my address to send the check to. That line of malarkey is wearing thin. WHERE IS MY MONEY!!!. There are 5 excellent reviews. 3 of customers rate great. But there are almost 13 of people rate bad.