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Printer Pix Reviews

Patricia did a super job helping me with questions I had about my Groupon redemption code. Plus, she guided me to Google Chrome so I would have a much easier time preparing my photo books..your representative was perfect put my mind at ease about my order and double checked my address to be sure it was correct, you have a great person.I had good customer service from Patricia but on the whole have not been impressed with printer pix customer service. I sent 3 emails & made 3 calls trying to track my order & heard nothing back.. Those are part of 6354 Printer Pix reviews. The latest review from Trustpilot - I ordered 36 mugs and only received 24 of the mugs for a company reward. When trying to resolve the issue with PrinterPix we get nothing but dead ends. After a week of trying different phone numbers we finally connected with a human over the phone as the representative just dropped off after taking our information. That endeavor led to more frustration. When we eventually got hold of a human via the chat function, the customer support person could only tell us what we already knew - the tracking numbers for the mugs that were shipped in 2 packages via FEDEX. She could provide no assistance and had no knowledge on how to resolve the issue. This occurred during 2 chat sessions. The first person said a supervisor would call to follow up that day. That follow up call never occurred. For a $400 order, with $217 additional dollars for delivery and handling, we expected much better. We're still trying to get the issue resolved. Make no mistake, we'll never order anything from PrinterPix again after our frustration with trying to obtain tracking numbers or a redo of the missing items. There are 4900 excellent reviews. 270 of customers rate great. But there are almost 1184 of people rate bad.