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Modibodi Reviews

Very good products, I wish I had met them earlier. Somewhat long delivery time..Very quick turnaround between the order and the delivery. The underwear is on the expensive side but they are actually REALLY comfortable. I have bought several products from them and I don't regret it... Those are part of 18 Modibodi reviews. The latest review from Trustpilot - Terrible experience haven’t tried the pants yet though but customer service is nonexistent This is the review I gave them when they asked me for one: The first email I sent was not read and I know because the reply was a generic one, with the tracking info directly from a tracking link and no further explanation or assistance or anything at all, like a question, or the agent offering to contact Royal Mail for me or a n y t h i n g. The rest of my emails were all absolutely completely and entirely ignored. Not even some reassurance that they will help, or at least someone being empathetic or if not at least seem to know what they’re doing or seem like they have a plan or anything, even a lie that they’ll look into it. You know... customer service. The only reason my issue got resolved and the products reached me is Royal mail’s excellent handling of my problem. Also to be fair to your employees it was Camille I spoke with first and not Steph. I never contacted any Steph. Steph emailed me that she’s happy I got the delivery after I, the customer, contacted you to let you know I resolved the issue you were ignoring (not that you were too bothered). Both Camille and Steph did absolutely nothing and I apologise as they may have nothing to do with it, maybe it’s just company policy how to handle situations like that. That said, whether it’s company policy or it was the agents’ fault is irrelevant, as both are equally embarrassing and unacceptable. All I am saying is I know I wouldn’t get support or a refund even though it wasn’t my fault I didn’t get the delivery. I also know Royal Mail and I were the only ones that looked into what was happening with the parcel. It was clear that all modibodi cares about is whether or not the money left your account and nothing more, not about our trust, our investment or how important period underwear could be. I mean really?! I’m sorry but I will never suggest modibodi to anyone I know even if the product is brilliant. If something I’ll tell them to avoid modibodi because there are plenty of companies that make period pants and I am absolutely certain they have better customer service. The frustration alone from the remarkable lack of even hints of help, is enough. Nodoby in modibodi cares about customers or have any clue (or care to find out) what happens when their products leave their warehouse. If you are lucky you will get it no problem and you’ll think that modibodi’s the best but in the slightest problem like the one I had they will ignore you because they got paid and that’s what matters. I respectfully want to let you know that this was truly a nightmare and I feel obligated to upload this review to other review sites as well. Regardless thank you for giving me the opportunity to tell you about it.. There are 7 excellent reviews. 4 of customers rate great. But there are almost 7 of people rate bad.