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foodpanda Reviews

I have a very good experience and memory here! They offer a good services! Nice job!.I order food 1-2 times per week and have used FoodPanda quite some time now. Normally the delivery is quite good, but this time the delivery was late and the delivery guy rude .... cold food :(. I hope you improve your service.Support is almost non existent, service is very poorly administrated, many times they screw up orders and lateness is a constant, ubereats and deliveroo are way better options. Those are part of 55 foodpanda reviews. The latest review from Trustpilot - When it works, it works. When it doesn't work - which is pretty often (around 1 out of 5-10 times for me) - you are completely helpless. No hotline. No live chat. Only form of communication is email, and they will close out your queries before giving you the full response (why ask me to provide more info if you will close out the request before i respond?). Refund not processed *? Well that's too bad because there's no way to reach out other than email. I hope you are familiar with the consumer rights councils of your city or else you really have no channels to understand what is going on. And did you know that you cannot cancel your order even it it is delayed by 30 minutes, but the restaurant can cancel it anytime they want with zero penalties? I had given up on them before but decided to give them another chance after a couple months. Silly me for thinking they will improve. If only the other operator had my favourite restaurant. * Note: i had not personally had any refunds fail to process, but some cases take much longer than other ones. Will it ever not get refunded? Nobody knows because there's no way you can reach them anyways.. There are 2 excellent reviews. 4 of customers rate great. But there are almost 49 of people rate bad.