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Bigbustours Reviews

Great day and tour guide was pretty good. Event he weather held up.Comprehensive tour of the city with relevant audio commentary in multiple languages. Friendly and helpful drivers..We had to wait too long each time we wanted to hop on a bus. All buses were overcrowded so that we had to stay in the aisle without seeing anything. In the end we took the tube. Would definitely not recommend to use Big Bus during NYE's period.. Those are part of 11003 Bigbustours reviews. The latest review from Trustpilot - We have used Big Bus Tours and many other Hop On Hop Off bus systems (City Sightseeing, etc.) many, many times all over the world and this one is the worst of all any of. You cannot rely on their maps to get you to any particular site, nor at any particular time. We bought the 72 hour 3-day tour and even using it for 3 days we missed places we wanted to go to. There was no explanation from the stop reps nor the drivers of why they have not updated the maps to TRUELY match the actual routes. They don't even announce the stop numbers, nor have them on the signs at the stops because they don't follow the stated map routes. We were also misguided by their reps many times who would tell us get off at a stop, transfer from red to blue or vice versa, and then get off at say the second stop. We would follow their directions and end up nowhere near the stop we wanted. The lady in charge of one of their main stops was very unfriendly to guests and made us wait an hour (5:30-6:30) and still wouldn't put us on a special brown route they are supposed to run starting at 5:30 which would take us back near where our hotel was. We finally just took a black cab. She told us they don't change the red/blue sign on the buses for it so there is no way to know on your own which is the special brown route. She said if she feels like it she would have one run that route, but never did even though my wife was in great pain standing and waiting as she is disabled and barely gets around on a cane.. There are 8287 excellent reviews. 2048 of customers rate great. But there are almost 668 of people rate bad.