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Backcountry Reviews

Awesome customer service and products! Also, I ordered an item yesterday and it arrived this evening to my surprise. I didn’t pay attention to shipping time so that was a pleasant find..Absolutely the best customer service in the business. Extremely fast shipping, knowledgeable staff, great return policy, and the few (very few) issues I have had with products have been resolved with one phone call every time. Love 'em!.Ordered Nike shoes at lower price than other sites. Included 2 day shipping. Shoes arrived on time, great condition. Surprised by other reviews as for me they great.. Those are part of 262 Backcountry reviews. The latest review from Trustpilot - It takes A LOT for me to post a bad review about a company, so I hope this helps somebody else out and saves them money. I ordered a $100+ Patagonia duffel bag for my girlfriend's birthday present from these guys and immediately sent me a tracking number and told me that my order was on its way. A couple days later, I ran the tracking number through to see where the package was -- not yet in the system. I thought it was odd but went about my day thinking "well COVID probably slowed things down a bit". A week and a half later, checked the tracking number again -- same thing. I reached out to Backcountry and was told that my order didn't seemed to have been lost and that I should receive a refund, but that I had to wait another five business days until I was refunded. (At this point it had been 15 days since the order was placed.) I waited the five business days, reached back out to them, was told they couldn't look up my order because of their system being down and to get back with them in a few hours. Got back in touch with them a day later -- same response "sorry, I can't help. . . our whole system is down". Same thing happened the next day again. Seems to me like their system is completely a-okay when it comes to taking people's money, but it seems to suddenly crash when it's time to give somebody a refund. The more I talk with Backcountry and the more I try to get some answers, the more I feel like this whole website is a complete scam. $100 wasted, birthday ruined, and a whole lot of headaches. . . .. There are 79 excellent reviews. 17 of customers rate great. But there are almost 166 of people rate bad.